1. About these terms
These terms apply to your use of this website and to initial business discussions with JEMA Software Ltd. If we agree to provide paid services, the specific proposal, statement of work, order form, invoice terms, or written agreement we issue will also apply. If there is a conflict between these general terms and a signed client agreement, the signed client agreement will take priority for that project.
2. Who we work with
aicoded.co.uk provides business-to-business software services, including AI chatbots, mobile apps, web apps, workflow automation, technical consulting, prototyping, integrations, and related support. Our services are intended for business clients, not consumers.
3. Website use
You may use this website for lawful business information purposes only. You must not misuse the website, attempt to gain unauthorised access, introduce malware, scrape it in a way that affects service availability, copy content for misleading purposes, or use it in breach of applicable law.
4. Enquiries and proposals
Submitting an enquiry does not create a client relationship or require us to accept a project. Any estimates, timelines, or informal suggestions given before a written proposal are indicative only. A project begins only when we have agreed scope, commercial terms, and any required payment or written approval.
5. Client responsibilities
Clients are responsible for providing accurate requirements, timely feedback, necessary access, suitable test data, decision-maker availability, and any business rules or legal requirements specific to their industry. Delays in providing information, access, feedback, or approvals may affect delivery timelines and cost.
6. Scope and changes
Project scope will be defined in writing. Work outside the agreed scope may require a change request, revised timeline, and additional fees. We may recommend changes where they improve delivery, security, maintainability, or commercial value, but no material change is binding unless agreed by both sides.
7. Fees and payment
Fees, payment schedules, deposits, milestones, and expenses will be set out in the relevant proposal, invoice, or agreement. Unless otherwise agreed, invoices are payable in pounds sterling within the payment period stated on the invoice. Late payments may result in paused work, delayed delivery, suspension of access, or recovery of reasonable costs and statutory interest where applicable.
8. Intellectual property
Unless a project agreement states otherwise, you retain ownership of materials you provide to us, and we retain ownership of our pre-existing tools, methods, know-how, templates, reusable code, internal libraries, and general expertise. On full payment of agreed fees, we will grant or assign the rights in project deliverables as described in the project agreement. We may reuse general ideas, skills, and non-client-specific components developed during our work.
9. Third-party services
Many projects depend on third-party services such as hosting providers, AI model providers, APIs, payment processors, analytics tools, app stores, databases, email platforms, or automation services. You are responsible for third-party fees unless agreed otherwise. We are not responsible for outages, pricing changes, policy changes, model changes, or failures of third-party services outside our control.
10. AI-specific terms
AI systems can produce inaccurate, incomplete, or unexpected outputs. We design and configure AI features to reduce risk, but clients remain responsible for reviewing AI outputs before relying on them in legal, financial, medical, safety-critical, employment, or other high-impact contexts. Unless expressly agreed in writing, AI outputs should be treated as assisted content, not professional advice or guaranteed fact.
11. Testing and acceptance
We test work before delivery, but clients are responsible for reviewing deliverables against agreed requirements and reporting issues promptly. If an acceptance period is agreed and no issues are reported within that period, the deliverables may be treated as accepted. Issues caused by changed requirements, third-party changes, client modifications, or unsupported environments may be charged separately.
12. Support and maintenance
Support, hosting, monitoring, maintenance, updates, and ongoing improvement are not included unless expressly agreed. Where support is included, the level of support, hours, response targets, exclusions, and fees will be stated in writing.
13. Confidentiality
Each party may receive confidential information from the other. Confidential information must be used only for the relevant business relationship or project and must not be disclosed except to personnel, contractors, or advisers who need to know and are bound by suitable obligations, or where disclosure is required by law.
14. Data protection
Each party must comply with applicable data protection laws. Where we process personal data on your behalf as a processor, a suitable data processing agreement may be required. Our website privacy information is set out in our privacy policy.
15. Warranties
We will provide services with reasonable skill and care. Except as expressly stated in writing, the website and any general information on it are provided on an as-is basis. We do not warrant that any website, app, automation, or AI system will be uninterrupted, error-free, immune from third-party changes, or suitable for purposes not disclosed to us.
16. Liability
Nothing in these terms limits liability that cannot legally be limited, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, we will not be liable for indirect or consequential losses, loss of profit, loss of revenue, loss of anticipated savings, loss of goodwill, or loss caused by third-party services. Any project-specific liability cap will be set out in the relevant written agreement.
17. Termination
Either party may terminate a project in accordance with the relevant project agreement. If a project is cancelled or paused, you remain responsible for fees due for work completed, committed costs, third-party costs, and any agreed cancellation fees.
18. Portfolio use
Unless agreed otherwise, we may refer to your business as a client and describe the general nature of the work in our portfolio, proposals, or marketing. We will not publish confidential details, private data, or sensitive commercial information without permission.
19. Governing law
These terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless a project agreement states otherwise.
20. Contact
Questions about these terms should be sent to contact@jamesfinance.co.uk.